Company description

M&G Foodstuff is a boutique catering company based in the East Village. We create vibrant, produce-driven, beautifully simplistic food with a focus on innovative and sustainable ways of presentation. We are the industry leaders in our field and work with the top brands, media agencies and producers in NYC and are looking to build upon our amazing team.

Job description

Job Summary: The Senior Catering & Sales Manager is responsible for selling, working on outreach sales strategies, and coordinating drop off, full-service and off-premises catered events in accordance with M&G’s standards. In addition to managing client relationships, this position leads communication on internal production for food, beverages, and service for drop offs and events.

Core Tasks and Key Responsibilities

Drop Off Catering

• Manage all client communications via email and phone calls relating to the sale and production of drop off catering daily, ensuring the highest quality experience for clients is consistently delivered.
• Review incoming inquiries and ensure all necessary information for all inquiries are obtained from prospective client; seek clarification and further details as needed.
• Respond to all drop off inquiries within 24 hours.
• Prepare all BEOs, proposals, dietary sheets, invoices, and other client facing materials and send initial proposals within 24 hours.
• Ensure that pricing is appropriate and accurate on estimates and invoices.
• Ensure full payment is made by clients, 1 business day prior.
• Follow up with clients daily regarding hold dates and sign off on proposals.
• Create daily BEO’s for confirmed jobs 2 business days prior.
• Communicate all client updates and changes to both Kitchen & Operations teams.
• Attend drop offs as needed to meet and greet clients.
• Follow-up to thank client and collect feedback to be shared with team.

Event Catering

• Manage all client communications and inquiries relating to the sale and production of event catering on a daily basis, ensuring the highest quality experience for clients is consistently delivered.
• Prepare proposals, BEOs, contracts, and other client facing materials and send initial proposals within 48 hours for a standard proposal and 3-4 business days for a custom proposal.
• Oversee completion and sending of invoices and any updates as needed.
• Recommend venues and other event vendors, tailored to clients' needs.
• Arrange for and attend site visits, walk-throughs and tastings as needed.
• Communicate with client regarding event floorplans, time-lines, insurance, permitting, and rental equipment requirements.
• Manage internal team meetings and communications relating to the production of event, while meeting weekly deadlines relating to the completion of food, beverage, staffing needs and rental equipment orders.
• Communicate custom menu requests to BOH team, and manage process of on-going menu revisions.
• Create rental equipment orders, and coordinate billing with rental companies and clients.
• Ensure that appropriate staffing levels are in place for events, collaborating with staffing companies for maximum efficiency.
• Create and manage Event BEO’s, Rental Equipment Orders, Staff Briefing documents and all other documentation needed for the event.
• Oversee event set-up and service on-site as needed.
• Liaise between client and on-site team leaders to ensure success of event from beginning to end.
• Arrange for thoughtful gift during planning process, at event or as follow-up, when appropriate.
• Follow-up to thank client and collect feedback to be shared with team.
• Ensure full payment is made by client on a timely basis and follow-up until final payment is complete.
• Act as the client’s voice to ensure all other departments are fully aware of client expectations to ensure continuity and accuracy of all services.

Sales

• Meet or exceed total monthly Catering sales budget goals
• Implement successful and proven sales strategies designed to attract new clients and increase top line sales
• Increase top-line revenue by soliciting new business via in-person meetings, tastings, calls and emails as laid out by monthly goals.
• Create repeat business by cultivating strong, caring relationships with clients throughout and beyond the drop off and event-planning process.
• Work with management to cultivate relationships with specific sales targets as outlined and close business.
• Develop strong relationships with production venues, event venues and other event vendors in order to gain referrals.
• Seek feedback on reasons for lost business with the goal of improvement and keeping doors open for future opportunities.
• Collaborate with Marketing and Culinary teams on promotional mailings, gifts and events.
• Cultivate active understanding of annual events, competition, new venues, and trends in New York Metro area.
• Maintain awareness of progress towards sales budget goals

Team Management

• Manages team of Catering Coordinators in both Drop Off Catering & Event Catering tasks and ongoing development and training.
• Participates in hiring and managing training of new Office Staff members.
• Set the standards and always lead by example to create an inclusive and professional team atmosphere.
• Remain current and compliant with the correct HR practices and policies.

Other Qualifications

Relevant Knowledge, Skills, & Ability:

• 3-5+ years catering/event management experience
• Proficient knowledge of all systems and processes in catering & event management.
• Strong understanding of diverse cuisine and beverage
• Ability to embody, teach, and inspire our values
• Excellent interpersonal, written/ email and public speaking skills
• Strong computer skills and Proficient in MS Office and Catering Software.

Education/Experience:

• Bachelor’s degree

Compensation

this position is: salaried, $75,000 - $100,000

Application instructions

Deadline

no deadline