Position Overview:

The Customer Success Manager (CSM) at Farmshare is responsible for ensuring that our customers receive an outstanding experience and derive maximum value from our platform. As a CSM, you will act as a trusted advisor to our customers, guiding them through onboarding, product adoption, and continued engagement, while also offering insights to inform our product strategy based on your frontline interactions.

Key Responsibilities:

• Onboard new customers and provide comprehensive product training to ensure a seamless integration of our platform into their operations.
• Build and maintain strong, long-lasting customer relationships, acting as the main point of contact for all customer account management matters.
• Monitor customer health indicators, develop strategies to mitigate churn, and implement best practices for customer success.
• Collect and analyze customer feedback to identify trends and insights that can inform product improvements and innovations.
• Collaborate with the product team to communicate customer needs and influence the product roadmap and strategy.
• Design and execute customer success plans that enhance customer satisfaction and engagement.
• Develop resources, workshops, and educational content to empower customers in utilizing our platform to its full potential.
• Regularly update internal stakeholders on customer health and satisfaction, as well as product feedback loops.

Qualifications:

• Minimum 3 years of experience in a customer success role, preferably within the technology or agricultural sector.
• A track record of developing customer relationships that promote retention and loyalty.
• Ability to understand customer requirements and identify upsell and cross-sell opportunities.
• Excellent communication skills, with an aptitude for building rapport with a variety of customers.
• Strong analytical skills with an ability to translate customer insights into actionable product recommendations.
• Familiarity with CRM systems and practices.
• Passion for sustainability and a drive to make a positive impact in the agriculture sector.

What We Offer:

• A pivotal role in a company dedicated to empowering the modern farmer and strengthening our food systems.
• A competitive compensation package including salary and equity.
• Comprehensive benefits including health, dental, and vision insurance.
• A dynamic work environment with flexible hours and a generous vacation policy.
• Opportunities for professional growth in a company that values innovation and user-centric design.
• Regular team activities and a culture of collaboration and support.