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this position has been filled

Café Manager L.A. Grocery & Café +5 more

  • Date Posted February 25, 2024
  • Location Los Angeles, CA
  • Category Business
  • Job type Full-Time
Company description L.A. Grocery & Café is an all-day café & market dedicated to intentional procurement, shorter supply chains, and minimizing waste through intelligent repurposing. 
 

WHO WE ARE:

We build authentic, enduring relationships with farmers, food producers, and our community one interaction at a time. We care (a lot!) about the people and places that grow our food, and we prioritize designing food waste out of our daily operations as much as we can. Warm and well-informed hospitality is paramount to our operation and we are always looking for service-minded people of all backgrounds to join the team.  

WHO WE HIRE:

We seek out team members who are not only passionate about food but are enthusiastic about its origins, producers, sustainability, and broader impact on the planet.  

HOW WE WORK:

The brands we choose to be on our shelves, the producers we choose to partner with, and the employees we work with are here because of their integrity and interest in a more resilient and accessible food system.  We’re committed to creating an organized, equitable, and fun environment for both our community and our team.

Our vision is to create a grocery store and café that directly connects our customers to sustainable farms and food producers across California, the West Coast and beyond. 

Job description

ABOUT THE ROLE:

The Café Manager will collaborate with a passionate team, encompassing both front and back-of-house roles, dedicated to delivering exceptional and informative guest experiences. Leveraging their industry expertise, they will cultivate a positive and dynamic workplace culture rooted in education while overseeing the cafe's daily operations. You are expected to provide leadership in line with LAG&C values and promote a healthy, trusting, and progressive work environment in alignment with our mission and policies.  

JOB DESCRIPTION

Human Resources

  • Perform effective scheduling, labor allocation including leadership coverage to meet Café needs. 
  • Adjust labor in real time to meet department needs.
  • Check in or check out staff for breaks or clock outs.
  • Oversee daily time clock submittals and submit payroll every other week.
  • Hire to the needs of the business, actively recruiting to ensure open positions fill quickly.
  • Train and conduct department introductions for new Café employees.
  • Prepare and deliver corrective actions and performance reviews in a timely manner.
  • Follow documentation and compensation guidelines.

Management/Education

  • Maintain the Café in a neat, clean and orderly manner.
  • Assess, prioritize and delegate tasks while also making beverages, serving customers and supporting the Kitchen Team as needed.
  • Maintain a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
  • Oversee cash handling and customer check out procedures.
  • Manage Café flow and completion of delivery orders.
  • Balance administrative tasks with presence on floor.
  • Provide training and education of staff in the areas of seasonal menu changes, product. knowledge, product management, safety, quality control, health department and organization
  • Update department training guides as needed.
  • Model friendly and attentive customer service, coach staff to deliver an exceptional customer experience in the front end, utilize company systems / policies.
  • Ensure waste mitigation measures are being followed by Café staff.
  • Ensure that opening, closing, and cleaning procedures are performed.
  • Seek opportunities to train and develop staff members, recognize accomplishments, and identify areas of opportunity.
  • Demonstrate an ability to adapt to different learning styles among staff.

Operations

  • Collaborate with corporate and management teams for special events, inventory, hiring and training needs.
  • Manage new menu items: POS input, ingredient labels, photos, online ordering updates, etc.
  • Control department expenses by improving labor costs, reducing waste, and team building.
  • Manage Café cleaning schedules and assist/oversee any repairs/maintenance needs.
  • Monitor supply stock levels and oversee ordering of paper goods, department supplies, etc.
  • Order products with gross margin, general expense control and company ethos guidelines in mind.


WHAT YOU’LL BRING:

  • 2+ years of restaurant or coffee shop management.
  • Working in a high volume establishment is a plus.
  • Flexibility to work mornings, evenings, weekends, holidays, as needed.
  • Passion for warm hospitality and quality customer service.
  • Experience with educating/training employees, planning, assigning, directing work, rewarding and disciplining staff.
  • Practices communication in a professional and constructive manner with pro-active. interpersonal problem solving and resolution skills that demonstrates approachability and fosters open communication.
  • Promotes a collaborative team environment through recognition, leading by example and working alongside staff no matter how small the job.
  • Responds to and follows through in a timely manner.
  • Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented.
  • Acts decisively while basing decisions on experience, resources and circumstances.
  • Demonstrates self-awareness and seeks opportunities for professional growth.
  • Seeks and responds positively to feedback.
  • Demonstrates a whole store perspective and understands, models and instills company culture.
  • Demonstrates a basic understanding of labor, sales and margin goals and the factors that influence them. 
  • Demonstrates a thorough understanding human resources concepts.
  • Exemplifies company guidelines/protocols, workplace safety and health department standards.
  • Ability to lift and carry 50 lbs.
  • Possess full body mobility (bending, stooping, twisting, and reaching). 
  • Intermediate Spanish language skills is a plus.
  • Intermediate to expert computer skills including email, MSOffice and/or Google Workspace.

WHAT WE OFFER:

Competitive pay rates, a discount on virtually everything in the store, health/dental/vision benefits, paid time-off, optional CA 401(k) plans, employee referral bonus program, and growth opportunities.

STUFF TO BE AWARE OF:

LAG&C is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, national origin, religion, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite everyone who meets the criteria for the job to apply. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you.

Compensation this position is : hourly, varies DOE, $29.00 - $32.00 Application instructions
this position has been filled
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