Front of House Manager

JOB DESCRIPTION

OVERVIEW: Riverwards Produce is a group of produce focused markets in Philadelphia

The Front of House Manager position at Riverwards Produce takes ownership of all Front of House department operations, staff, and aesthetics.  This role requires a heavy concentration in customer service and creating systems to ensure that cashiers have clear communication about protocol to create the ultimate shopping experience. The FOH Manager has an expert knowledge of store inventory, merchandising tools, and POS operations. They’re able to field inquiries and suggestions from both customers and staff. They coordinate frequently with Store Managers, the Grocery and Produce teams to ensure proper staffing, product variance, store cleanliness, and aesthetic coherence.

The Front of House Manager ensures that we are presenting a cohesive aesthetic upon entry and providing top-notch service and product knowledge for our customers. 

Reports to: Store Manager

Directly manages: Cashiers and FOH Staff

Responsibilities:

• Responsible for overall fiscal performance of department
• Maintains up-to-date procedural logs and implements new SOP changes
• Creates and conducts training for FOH staff to ensure effective job performance and excellent customer service
• Responsible for management and hiring  decisions relating to FOH operations including hiring, scheduling, and disciplinary action
• Serves as a primary contact for POS technical escalations
• Creates and maintains scheduling for all Cashier staff
• Provides excellent customer service and has a working knowledge of all store product
• Ensures the completion of all opening, mid-shift, and closing procedures 
• Maintains organized and clear check-out, entry, and receiving spaces
• Collaborates with Store Managers to create and maintain processes pertaining to money handling by staff
• Coordinates the purchase and procurement for all FOH product categories and supplies
• Collaborates with other department managers to plan seasonal and rotating merchandising plans
• Executes sales-based purchasing and lean inventory practices 
• Works with Store & Department managers to ensure that all store items are properly entered into the POS system and available for purchase
• Performs floor duties including receiving, restocking, and ordering
• Conducts performance evaluations that are timely and constructive 

Requirements 

• Minimum 3 years retail buying and/or managing
• Previous management experience in a grocery setting
• Experience receiving, processing, and merchandising grocery in a retail setting 
• Passion for the principles of sustainable food and farming
• A diligent approach to safety and sanitation - ServSafe (or analogous) certification a plus
• A team player with a willingness to jump in and help with all store tasks
• Ability to roll with the punches of a rapidly growing start-up business 
• Ability to lift 50+ lbs and spend 8+ hours standing and walking up and down stairs
• Excellent verbal and written communication skills
• Detail orientation and ability to communicate easily and often with team and managers
• Flexibility in scheduling, including mornings, evenings, weekends, and holidays
• Experience receiving, processing, and/or merchandising specialty grocery in a retail setting 
• A positive attitude and an enthusiastic desire to provide storewide customer service
• Working knowledge of local food makers

COMPENSATION: This position is full-time. Compensation begins at $22/hr. Riverwards Produce provides a 20% discount on all store products.  Benefits include health, dental and medical insurance (for full time employees), paid parental leave, Employee Assistance Program, Paid Time Off, and flexible scheduling.